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Free

Get Going for free

$0

Up to 10 agents

-

–

Integrated ticketing

Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk.

Ticket Dispatch

Categorize, prioritize, and route tickets to the right teams by creating your own business rules.

Knowledge Base

Enable customers to help themselves by finding answers on their own.

Ticket Trend Report

Analyze trends and stay on top of tickets by allocating resources at the right time.

Out-of-the-box analytics and reporting

Choose your data center location

Team collaboration

24×7 email support

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Growth

Intuitive, industry-leading support for growing businesses

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

Everything in Free and …

Automation

Automate follow-ups, escalations, and other tasks using specifiv time and event-based triggers to perform any action of your choice.

Collision Detection

Know when another agent is viewing/ replying to a ticket to avoid duplicating each other’s effort.

1000+ marketplace apps

Get access to 1000+ apps and extend the capabilities of your helpdesk with the Freshworks Marketplace.

SLA management & business hours

Set the right expectations with custoomers and agents on the response and resolution timeframes for every ticket in your helpdesk, and set the right business hours.

Custom Email Server

Custom Ticket Views

Custom ticket fields & status

Custom SSL

Easily track time spent by agents on tickets

24×5 phone support

Pro

POPULAR

Advanced Automation for high performance

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

Everything in Growth and …

Multiple products

Up to 5 products

Includes up to 5000 collaborators

 

Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.

Round-robin routing

Automatically assign tickets to all available agents in a group in circular fashion.

Custom roles

Provide or restrict access to your agents at granular levels.

Custom objects

Create or bring in business-critical data right inside your Freshdesk.

Custom Reports and Dashboards

Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data.

Segment customers for personalized support

Customer journey

Show agents the solution articles that a customer opended before they created a support ticket.

Canned forms

Extendable API Limits

CSAT surveys & reports

Multiple SLA policies & business hours

Set customer Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement.

SLA reminder and escalation

Multilingual knowledge base

Supports 42 languages.

Custom apps

Extends your support capabilities by building apps customized for your business.

Average Handling Time (AHT)

Custom Metrics

Report Sharing

Enterprise

Fully featured with bots for enterprise-level support

$79

/agent/month, billed annually

$95

/agent/month, billed monthly

Everything in Pro and …

Unlimited products

Sandbox

Create a secure test environment to try new features and settings in Freshdes without impacting agents or customers.

Easily manage agent shifts across time zones

Audit log

Monitor changes and always stay up-to-date on what’s hapenning with your helpdesk.

Skill-based routing

Match tickets to the agent most skilled in handling specific types of issues within the group.

Knowledge base approval workflow

Track, review, approve, and publish knowledge base articles.

Flexible knowledge base hierarchy

Categorize articles up to 5 folder levels and scale your knowledge base.

IP range restriction

Increase helpdesk security by allowing certain IP addresses to access your portal

Free

Get Going for free

$0

Up to 10 agents

Integrated ticketing across email and social

Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk.

Ticket Dispatch

Categorize, prioritize, and route tickets to the right teams by creating your own business rules.

Knowledge Base

Enable customers to help themselves by finding answers on their own.

Ticket Trend Report

Analyze trends and stay on top of tickets by allocating resources at the right time.

Out-of-the-box analytics and reporting

Choose your data center location

Team collaboration

24×7 email support

Full Details

Growth

Intuitive, industry-leading support for growing businesses

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

Everything in Free and …

Automation

Automate follow-ups, escalations, and other tasks using specifiv time and event-based triggers to perform any action of your choice.

Collision Detection

Know when another agent is viewing/ replying to a ticket to avoid duplicating each other’s effort.

1000+ marketplace apps

Get access to 1000+ apps and extend the capabilities of your helpdesk with the Freshworks Marketplace.

SLA management & business hours

Set the right expectations with custoomers and agents on the response and resolution timeframes for every ticket in your helpdesk, and set the right business hours.

Custom Email Server

Custom Ticket Views

Custom ticket fields & status

Custom SSL

Easily track time spent by agents on tickets

24×5 phone support

Full Details

Pro

POPULAR

Advanced Automation for high performance

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

Everything in Growth and …

Multiple products

Up to 5 products

Includes up to 5000 collaborators

 

Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.

Round-robin routing

Automatically assign tickets t o all available agents in a group in circular fashion.

Custom roles

Provide or restrict access to your agents at granular levels.

Custom objects

Create or bring in business-critical data right inside your Freshdesk.

Custom Reports and Dashboards

Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data.

Segment customers for personalized support

Customer journey

Show agents the solution articles that a customer opended before they created a support ticket.

Canned forms

Extendable API Limits

CSAT surveys & reports

Multiple SLA policies & business hours

Set customer Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement.

SLA reminder and escalation

Multilingual knowledge base

Supports 42 languages.

Custom apps

Extends your support capabilities by building apps customized for your business.

Average Handling Time (AHT)

Custom Metrics

Report Sharing

Full Details

Enterprise

Fully featured with bots for enterprise-level support

$79

/agent/month, billed annually

$95

/agent/month, billed monthly

Everything in Pro and …

Unlimited products

Sandbox

Create a secure test environment to try new features and settings in Freshdes without impacting agents or customers.

Easily manage agent shifts across time zones

Audit log

Monitor changes and always stay up-to-date on what’s hapenning with your helpdesk.

Skill-based routing

Match tickets to the agent most skilled in handling specific types of issues within the group.

Knowledge base approval workflow

Track, review, approve, and publish knowledge base articles.

Flexible knowledge base hierarchy

Categorize articles up to 5 folder levels and scale your knowledge base.

IP range restriction

Increase helpdesk security by allowing certain IP addresses to access your portal
Full Details

Frequently Asked Questions

How does the 14-day free trial work?

After you sign up, you can access all the features in the Enterprise or Pro Plan for 14 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product. At any point during your trial, you can add your credit card to purchase any plan of your choice.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.

How safe is my data?

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.

Do you have any cancellation fees?

No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

What is a Freshbot session?

A Freshbot session is any unique interaction between an end-user and a bot:

  • On email, every email response is counted as 1 bot session
  • On voice, every voice bot response is counted as 1 bot session
  • On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session

Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.

What is Freddy AI?

Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities.

What does beta mean for Freddy Copilot and Freddy Insights?

The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.

What happens to Freddy Copilot and Freddy Insights after the beta program ends?

Once both add-ons are released publicly after the beta program, customers on the Pro and Enterprise plans will be able to purchase them individually for their Freshworks accounts.

Do I get free Freshbots sessions?

We offer 500 sessions with all paid plans to try out chatbots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.